![]() Odd & strange from the customer care and service team. I play a fair few sites, by far this one is the worst for a suspended account without reason. ![]() I did however get my £200 after explaining that I wasn't going to wait two weeks. While there is no mobile application on play store, you can still enjoy plenty of games on your. It has HQ pictures and black background which emphasise important features. The Grand Ivy Casino blackjack mobile app looks the same as the desktop counterpart. I used their chat service to try and get a reasonable explanation but none was given. The Grand Ivy CasinoMobile Blackjack Play Anywhere Using The App & Mobile Site. Please allow us 10 business days to get back to you with further information and account status" Well my account status was now closed. "We are reviewing and carrying out a few checks on your account and in the meantime have placed a temporary hold on the account. I then recieve a second email almost immediately. So I thought I'd leave the withdrawal until verification was fully processed, which was by the following morning confirmed via email 10 hours later. In the meantime I deposited, played and then reached a loss limit with £200 remaining. ![]() I could no longer log in! Basically I sent documents to verify myself within 30 minutes of signing up, one document got verified the other failed so I emailed them the proof of address. Signed up to this site and within 12 hours they suspended my account with £200, remaining in it.
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